Privacy Policy – Laundry Lounge

1. Who We Are

This website (launderettenearme.co.uk) is operated by Laundry Lounge (“we”, “us”, “our”). We are committed to protecting and respecting your privacy in line with UK GDPR and the Data Protection Act 2018.

2. What Data We Collect

When you visit or make a purchase through our website, we may collect and process the following data:

Name
Email address
Phone number
Postal address
Order and account details

We do not store or process payment card information on our website. All payments are handled securely by our external payment provider, Stripe.

3. How We Use Your Data

We use your personal information to:

Process and fulfil your orders (contractual necessity)
Provide customer support
Send you news and promotions if you have opted in via MailChimp
Improve our website and services using Google Analytics

4. How We Store Your Data

Your data is stored on secure servers within the UK (Greater Manchester). Any third-party integrations, such as MailChimp, store data on servers located in the EU. Access to your personal data is strictly limited to authorised personnel only.

5. Sharing Your Data

We do not sell or share your data with third parties for marketing purposes. We only share data with trusted service providers as necessary to deliver our services:

Payment processing (Stripe)
Email marketing (MailChimp)
Website analytics (Google Analytics)

6. Cookies and Tracking

We use Google Analytics cookies to collect information about how visitors use our website. This helps us improve user experience and website performance. For more information about cookies, please see our Cookie Policy.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of any inaccurate data
Request deletion of your data when it is no longer necessary

If you wish to exercise any of these rights, please email us at shotton@launderettenearme.co.uk.

9. Children’s Privacy

Our website is not intended for use by anyone under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please email shotton@launderettenearme.co.uk.

Last updated: 12/07/2025